Terms and Conditions

1. Check-in and Check-out

Check-in Time: After 2:30 PM on the day of arrival
Check-out Time: Before 11:30 AM on the day of departure

Please note that early check-in and late check-out requests are subject to availability.

2. Guarantee Policy

Reservations must be guaranteed with a valid credit/debit card at the time of booking with a £100 per night non-refundable deposit. The remaining payment for your stay is due upon arrival at the hotel.

 

Pre-paid booking policy - Full prepayment at time of booking - non-refundable - non-transferable.

 

Multiple room night reservations – For reservations including 4 or more room nights we require a 50% deposit which is non-refundable.

3. Cancellation Policy
We recommend that you hold suitable travel insurance in case you need to cancel due to unforeseen events and a cancellation charge becomes due.  You may cancel your reservation without further penalty up to 12:00 PM (noon) local hotel time, seven (7) days before your scheduled arrival date. If you fail to cancel by this time, or if you do not arrive as scheduled, the full amount of your stay will be charged to the credit/debit card provided at the time of booking.

 

Pre-paid booking policy - No cancellations accepted on this rate - full deposit required at time of booking - non-refundable.

4. Reservation Modifications

Any changes to your reservation, including changes to the arrival date, departure date, or suite, are subject to availability and may result in additional charges. Please contact our reservations department to request any modifications.

5. No-Show Policy

In the event that you do not check in on your scheduled arrival date and have not cancelled your reservation in accordance with the cancellation policy, you will be charged for the full amount of your stay.

6. Payment Methods

We accept the following credit/debit cards for guaranteeing and paying for your reservation:
- Visa
- MasterCard
- American Express

Please ensure that your credit/debit card is valid and has sufficient funds to cover the cost of your stay.

7. Suite Rates

Suite rates are quoted in the local currency and are subject to applicable taxes and fees. Rates may vary based on the time of booking and the length of stay.

8. Special Requests

We will make every effort to accommodate special requests, but these requests cannot be guaranteed and are subject to availability.

9. Liability

The Witchery is not responsible for any loss, damage, or theft of personal belongings. Guests are advised to use the in-room safes provided for valuables.

Any item left behind and unclaimed will be kept for no longer than 1 month.

10. Contact Information

If you have any questions or need further assistance, please contact our reservations department:

Email: reception@thewitchery.com  


By making a reservation with The Witchery, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Thank you for choosing The Witchery and we look forward to welcoming you and ensuring you have a pleasant stay.